Q: Can I use the Iconik Player without an Enterprise account?
A: The Iconik Player is included with Enterprise plans only. Non-enterprise users can access the player when accessing shares created by enterprise users. Trials are available if desired. [Speak to sales.]
Q: Does the Iconik Player consume upload or transcoding credits?
A: No, using the player to view existing files does not consume credits. Uploading new files through the player follows standard Iconik upload and transcoding policies.
Q: What happens to files downloaded from cloud storage?
A: Files are stored in a temporary location on your machine. You can enable auto-delete in preferences to automatically remove files after viewing, or keep them for offline access.
Q: Will playing files from cloud storage incur egress charges?
A: Yes, downloading files from cloud storage to the desktop player will incur egress charges from your cloud provider if they charge them. ISG files do not incur egress charges as they’re accessed locally.
Q: Can I review content offline?
A: Currently, no - you’ll need to be connected to Iconik’s web server. Offline support is expected in future updates
Q: How many people can join a sync review session?
A: There is no fixed limit, but performance is optimized for sessions with up to 10-15 active participants. Larger sessions may experience increased latency.
Q: Can mobile users join sync sessions?
A: iOS mobile app support for sync sessions is planned for early 2025. Currently, sync sessions work between desktop and web users.
Q: What’s the difference between playing originals and proxies?
A: Originals are the full-resolution, high-quality files as uploaded. Proxies are web-optimized H.264 MP4 files at lower resolution (720p or 1080p). Originals provide full quality for professional review; proxies provide faster access and smaller downloads.
Q: Can I use color grading tools in the player?
A: Basic color controls and LUT support are planned for a future release. Currently, the player provides accurate color representation of your original files.