Finding the Log File
The log file can be located by selecting the Show Log File… menu item under the Help menu. This will open a Finder or Explorer window with the log file selected.
If you wish to locate it in the terminal or similar it is located at the following paths depending on operating system.
- macOS:
~/Library/Logs/iconik Agent/main.log - Windows:
%APPDATA%\iconik Agent\logs\main.log
How to change the severity level at which it logs can be found under Advanced Configuration
Downloads Do Not Start in the Agent
If downloads are not started in the Agent but you instead get a normal web download it means that the iconik web is not able to communicate with the Agent application. Make sure that the Agent is running and that it has an open Downloads window. If they still don’t open please report to support and we will help you further.
Chrome
The Iconik web uses a local connection to initiate downloads in the Agent. In version 142 Chrome has introduced a prompt asking users to explicitly allow this access kind of access when a site tries to create a local connection. If you have previously denied this access for app.iconik.io the Iconik web wil not be able to start downloads. To re-enable this perform the following steps
- Open Site settings by clicking the little settings button to the left in the address field next to app.iconik.io.
- Click Site settings
- Find "Local network acess" and select "Allow" in the drop down list.
You should now be able to launch downloads in the Agent again.
Certificate Fails to Install on macOS
As part of the onboarding on macOS you are required to install a certificate. If this fails for some reason and you see the following failure screen, please report the error listed to support and attach the log file.